Shipping Details

Candletown.net Shipping Policy

At Candletown.net, we are committed to delivering your orders quickly and efficiently while considering environmental sustainability. Please review our shipping policy to understand how we handle shipping and delivery of your purchases.

Shipping Destinations

  • We currently ship to addresses within [your country] and selected international destinations. If you have questions about whether we can ship to your location, please contact our customer service team at customers@candletown.net.

Shipping Methods and Rates

  • Standard Shipping: Delivery within 7-14 business days. Due to the nature of some of our products, such as flammable items, we cannot ship them via air freight. This method is also more environmentally friendly.
  • International Shipping: Delivery times vary by destination and typically take 7-36 business days.

Shipping is always free on all orders, and all prices include taxes.

Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • If we are experiencing a high volume of orders, processing times may be delayed. Please allow additional days for order processing.

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through our shipping partner’s website.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain items may have shipping restrictions due to regulations or shipping carrier limitations. If there are any issues with shipping your order, we will contact you promptly.

Delivery Issues

  • If your order has not arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you have any concerns about your delivery, contact our customer service team at customers@candletown.net.

Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us immediately at customers@candletown.net. We will work with the shipping carrier to resolve the issue and ensure you receive your items.

Customs, Duties, and Taxes

  • For international orders, customs, duties, and taxes are included in the item price and shipping cost. You will not be charged any additional fees upon delivery.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at customers@candletown.net. We are here to assist you and ensure your shopping experience with Candletown.net is a positive one.