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Returns Policy

We offer a 30-day satisfaction guarantee on all eligible products. If you are not fully satisfied with your purchase, you may return the item within 30 days of delivery in its original condition.

💰 The customer is responsible for return shipping costs.

🚚 If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

🔄 Refunds are processed after the returned item has been received and inspected.

Before making a return, please contact us at customers@candletown.net for further instructions.

Shipping

🌍 We offer free shipping worldwide! No matter where you are, your order will be delivered at no extra cost.

📦 Order Processing & Shipping Times

• Orders are processed within 1-5 business days.
• Estimated delivery dates depend on your location and chosen shipping method.
• Some factors, such as local laws, customs regulations, strikes, or conflicts, may impact delivery times. If we are unable to complete the delivery due to such reasons, we will always contact you directly to find the best solution.

💌 Once your order is shipped, you’ll receive tracking details via email. If you have any questions about your shipment, feel free to contact us.

💛 We pride ourselves on offering the best customer service – your satisfaction is our priority!

✨ Thank you for choosing Candletown.net! ✨