We take pride in offering products made from high-quality materials, with most of them handcrafted. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee – completely risk-free.
Hassle-Free Shopping – VAT Paid for You
We have paid the VAT for you
Your order will be delivered directly to your pickup point with no additional costs!
Free and Fast Worldwide Shipping
Completely Free Shipping
Due to high demand, order processing times may take 3 to 5 business days.
Shipping times vary by destination, typically taking 6 to 30 business days.
Why Choose Us?
Learn more
All our products are carefully crafted using premium-quality materials, with a strong focus on sustainability and attention to detail. We aim to provide products that enhance the ambiance of your home or serve as thoughtful gifts for your loved ones.
Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email.
We offer a 30-day satisfaction guarantee on all eligible products. If you are not fully satisfied with your purchase, you may return the item within 30 days of delivery in its original condition.
💰 The customer is responsible for return shipping costs.
🚚 If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
🔄 Refunds are processed after the returned item has been received and inspected.
Before making a return, please contact us at customers@candletown.net for further instructions.
Shipping
🌍 We offer free shipping worldwide! No matter where you are, your order will be delivered at no extra cost.
📦 Order Processing & Shipping Times
Orders are processed within 1-5 business days.
Estimated delivery dates depend on your location and chosen shipping method.
Some factors, such as local laws, customs regulations, strikes, or conflicts, may impact delivery times. If we are unable to complete the delivery due to such reasons, we will always contact you directly to find the best solution.
💌 Once your order is shipped, you’ll receive tracking details via email. If you have any questions about your shipment, feel free to contact us.
💛 We pride ourselves on offering the best customer service – your satisfaction is our priority!
